Refund policy

We would love you to be happy with your purchase, so we have a 14-day return policy.

If you are unhappy with any purchase you have made from Sow Coffee Project, please get in touch with us at hello@sowcoffeeproject.co within 14 days of shipment.

Please provide us with the following information to make the replacement, exchange or refund as smooth as possible:

  • Full name
  • Date of purchase
  • Order number
  • What particular item/s, and how many you wish to return
  • Why you want to return the item/s (in as much detail as possible, please)

Please return the goods to us within 14 days of the shipping date to:

Sow Coffee Project
1128 High Street
Armadale, VIC 3143

Please note the following conditions apply to returning items:

  • Merchandise items must be delivered in original (brand new) condition, including all original packaging.
  • Initial freight costs are non-refundable.
  • All return freight costs must be prepaid.

If the products are defective, have been incorrectly specified, are contrary to the goods bought on the website or don’t perform accurately, you can choose between a replacement, exchange or refund.